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Steven believes in a bright future where companies play the long-term game with their customers.
Steven is the author of multiple international bestselling books including ‘The Conversation Manager’, ‘When Digital Becomes Human’, ‘Customers the Day after Tomorrow’, ‘The Offer You Can’t Refuse’.
His passion is spreading ideas about the future of customer experience. Steven believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win the hearts and business of customers over and over again.
These past years Steven has given more than 1,250 presentations at events in over 45 countries. His core expertise is the future of customer experience. The combination between customer-centric thinking, the latest technologies and the human touch is the guiding principle in Steven’s stories.
Steven has authored five international bestsellers about customer experience and has sold more than 150,000 books. His work has been translated into seven languages and he is the recipient of a variety of awards (most innovative marketing book, best marketing book, best international business book). His opinion is often shared in media like Forbes, Warc, The Guardian,…
This discusses the pivotal role of artificial intelligence in enhancing the customer experience. It’s an extension of insights from one of my earlier books focused on AI’s transformative impact on customer relations.
This narrative centers on forging a powerful customer vision. It dives into the strategic steps essential for building resilient customer relationships. While a transactional relationship serves as a baseline, the ultimate aim is to foster a profound emotional connection with our customers.
Steven is a regular keynote speaker at our events & every time his performance is an absolute highlight. He has a very unique & authentic style: leveraging a combination of academic depth and well-reasoned cases, he spices up his presentations with a great sense of humor.”
Steven is a frequent speaker at Rabobank. We really like the energy and humor he brings to the presentation of meaningful content. His view on customer centricity in a digital world is truly innovative and his presentations pack one hell of a punch.”
Inspirational Speakers has been providing high profile keynote speakers and entertainers for over 25 years.
Address:
Stratford-Upon-Avon, CV37 1RD
Phone:
020 7993 2724
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