Paul Wearmouth

Customer Service, Customer Experience, Well-being and Motivation
FEE : £1k – £3k+

TOPICS:

Paul is a pioneer of the Customer Service and Experience world. He is the creator of WOW Customer Care and Experience and knows that in this “new normal” the only way to grow your business is to inspire, incite and motivate your customers to want to spend more, buy more and return more.

Paul speaks with a genuine love and passion for his subject and he shares how to WOW your customers from his extensive sales and service experience. His real life examples and original content will have your audience fixed on how they can take their customer service and experience to a new level; the WOW Level.

Simplicity is the key, and with the Pandemic trade and footfall in a complete flux, Paul will show you how to stand out from the competition using the WOW Customer Care and Experience system

WOW to your customers means Love, Surprise, Excitement, Interest, Care, Intrigue, all of the things we need them to think and feel when they are doing or are considering doing business with us. To you and your business WOW means more “Wonderful Opportunities to Win” more customers, more sales and more loyalty.

Paul shares that it’s not about any complicated system. It’s about five simple moments which can be created with any customer through Personalisation, Exceeding Expectations, your Customer Promise in Practice, WOW People and Consistency.

Having worked with leading brands and groups such as Property Mark, IWD Group, ARLA, NAEA, ISMM and Sight Care, it’s all about producing results which can make a big difference! With improved NPS scoring, footfall, higher team, and increased sales uptake.

Generating new ideas is at the heart of Paul’s customer focused solutions and he stands out by having over 25 years in the Customer Care industry. Either online or in person, Paul’s presence makes people sit up and listen. With energy, humour and authenticity, he uses his extensive knowledge and experience to challenge his audience to think differently about the service that they provide and liberate their untapped, inner creativity to generate new and exciting ideas which they can implement immediate and turn them in to a new age sales and customer winning strategy.

His high impact, flexible and tailored keynotes last from an energetic and entertaining 20 minutes to a full depth 60 minuet masterclass. With the addition of a further workshop and continued and ongoing support available from Paul beyond your event, you can be sure that WOW Customer Care and Experience will transform the way you serve your customers and clients.

Book Paul Wearmouth

To support your ongoing success, Paul shares his famous WOW360 strategy to challenge your teams to create and develop new ideas and innovative ways to deliver the WOW Customer Care effect at every touchpoint in your business

Featured Topics Include:

1
WOW Customer care

In the “New Normal” does your customer service WOW your customers to pay more, buy more and return more?

Most companies give great service, so how do you stand out? Paul will drop the bombshell that “delivering 5 Star Service is no longer enough” It’s now about creating moments that excite, thrill, motivate and inspire your customers to want to do more business with you and to carry and share the message of how great you really are and how much you care!

WOW to your customers means Love, Surprise, Excitement, Interest, Care, Intrigue, all of the things we need them to think and feel when they are doing or are considering doing business with us. To you and your business WOW means more “Wonderful Opportunities to Win” more customers, more sales and more loyalty.

Using amazing, real life examples, from in-flight service to booking a honeymoon, ordering lunch in a new restaurant and also his famous train journey story, Paul shares the stories of some exceptional people who created “WOW moments” with their customers and how WOW Customer Care can turn everyday situations in to incredibly valuable experiences for your customers which will get the world talking about your business and generate more sales, more referrals and more loyalty.

WOW Customer Care is the new way to take your customer service to another level, the WOW Level which the competition simply can’t reach!

Discover:

How to create WOW moments with all of your customers that trigger positive, powerful emotions and inspire them to want to buy more and do more business with you

Examples of how to personalise everything that you do and make every customer feel incredible, special and truly unique

Exceed your customer’s expectations to delight and excite them in every area of your business

Create and Deliver a winning customer promise for your people to follow in every area of your business practice

How inspire your team to develop new ideas using Paul’s “WOW360” exercise to create new levels of Customer Experience in every area of your business and how an individual can deliver massive value in just one customer interaction

Maintain the consistency of your service and evolve it to exceed customer demands now and in the future

2
Wellbeing in the new normal

With all of the uncertainty, stress and anxiety associated in the “new normal” it can be very hard to feel motivated and inspired to be at our best. Finding the energy and confidence we need on a daily basis can be a real strain. But now, it’s Time To SHINE and Successfully Harness your Inner Natural Excellence!

Centering on five cornerstones which directly affect our energy levels, our confidence, our enthusiasm, our strength and our self-belief, Paul will share how you can tap in to, and liberate, your inner excellence reserves and be left feeling more energised, focused and motivated to be at your best.

From CEO’s through to Students, we all experience the drains of hard times. But armed with the SHINE tools, you can face these tough times with more determination to outperform and SHINE above the rest!

The SHINE formula will help you to surge forward and maintain it over time, deal with the stops and blocks which hold you back, manage and adapt to rapid change and face this “new normal” with a new sense of drive, energy and opportunism.

1
WOW Customer care

In the “New Normal” does your customer service WOW your customers to pay more, buy more and return more?

Most companies give great service, so how do you stand out? Paul will drop the bombshell that “delivering 5 Star Service is no longer enough” It’s now about creating moments that excite, thrill, motivate and inspire your customers to want to do more business with you and to carry and share the message of how great you really are and how much you care!

WOW to your customers means Love, Surprise, Excitement, Interest, Care, Intrigue, all of the things we need them to think and feel when they are doing or are considering doing business with us. To you and your business WOW means more “Wonderful Opportunities to Win” more customers, more sales and more loyalty.

Using amazing, real life examples, from in-flight service to booking a honeymoon, ordering lunch in a new restaurant and also his famous train journey story, Paul shares the stories of some exceptional people who created “WOW moments” with their customers and how WOW Customer Care can turn everyday situations in to incredibly valuable experiences for your customers which will get the world talking about your business and generate more sales, more referrals and more loyalty.

WOW Customer Care is the new way to take your customer service to another level, the WOW Level which the competition simply can’t reach!

Discover:

How to create WOW moments with all of your customers that trigger positive, powerful emotions and inspire them to want to buy more and do more business with you

Examples of how to personalise everything that you do and make every customer feel incredible, special and truly unique

Exceed your customer’s expectations to delight and excite them in every area of your business

Create and Deliver a winning customer promise for your people to follow in every area of your business practice

How inspire your team to develop new ideas using Paul’s “WOW360” exercise to create new levels of Customer Experience in every area of your business and how an individual can deliver massive value in just one customer interaction

Maintain the consistency of your service and evolve it to exceed customer demands now and in the future

2
Wellbeing in the new normal

With all of the uncertainty, stress and anxiety associated in the “new normal” it can be very hard to feel motivated and inspired to be at our best. Finding the energy and confidence we need on a daily basis can be a real strain. But now, it’s Time To SHINE and Successfully Harness your Inner Natural Excellence!

Centering on five cornerstones which directly affect our energy levels, our confidence, our enthusiasm, our strength and our self-belief, Paul will share how you can tap in to, and liberate, your inner excellence reserves and be left feeling more energised, focused and motivated to be at your best.

From CEO’s through to Students, we all experience the drains of hard times. But armed with the SHINE tools, you can face these tough times with more determination to outperform and SHINE above the rest!

The SHINE formula will help you to surge forward and maintain it over time, deal with the stops and blocks which hold you back, manage and adapt to rapid change and face this “new normal” with a new sense of drive, energy and opportunism.

Individual-Speakers-Quote

With energy, humour and inspirational words Paul captivated the room and left the audience buzzing

Nick Looby - Feet On The Ground Training

Individual-Speakers-Quote

Paul Weamouth  was selected by the ISMM both for his professional delivery and for his practical and effective sales content. He delivered an excellent presentation to ISMM members

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