Paul Wearmouth - Inspirational Speakers

Paul Wearmouth

Paul Wearmouth is a revolutionary in the Customer Service world. He is the creator of WOW Customer Service and he knows that World Class Service inspires and motivates customers to want to Buy More, Spend More and Return More!
FEE : £3k – £5k,
£5k – £10k+
Virtual: £3k-£5k
In-person: £5k-£10k

TOPICS:

Paul Wearmouth - Inspirational Speakers

Paul Wearmouth has worked with market leaders such as Top Cashback, Property Mark, Sight Care and other industry leaders to help them deliver a level of service that their competition simply cannot reach.

To Paul, Service = Sales! He works with audiences to help them define their customer service contributions and inspires them to take 5 star service to the WOW level!

WOW Customer Service creates more “Wonderful Opportunities to Win” more sales, more customers and more raving reviews of how great you are and how much you care! Paul is different because he shares HOW to do this by creating special “WOW Moments” with your customers and delivering more Excitement, Surprise, Love, Interest, Delight and a range of tailored moments that feed and fuel the buying and selling process.

To quantify the results of WOW Customer Service, Paul shares the heart-warming stories of some ordinary people who have delivered EXTRA-ordinary levels of service to their customers and every example that Paul shares is carefully laced with original content that shows how to deliver it! Increased NPS scoring, incredible reviews and higher sales conversion and uptake are just some of the results you can get from “WOWING” your customers!

Book Paul Wearmouth

With over 25 years of service experience, Paul has inspired individuals, organisations and brands to think differently about the service that they offer. To support your ongoing success, Paul shares his renowned “WOW 360”activities that challenges audiences and teams to create new ideas to drive your service experience to new heights across every touch point of your business, now and in the future to continually evolve your Customer Service Experience.

His high impact, flexible and tailored keynotes last from an energetic and entertaining 20 minutes to a full-depth 60-minute masterclass. With the addition of a further workshop and continued, ongoing support available from Paul beyond your event, you can be sure that WOW Customer Service and Experience will transform the way you serve your customers and clients

Featured Topics Include:

1
WOW Customer care

In the “New Normal” does your customer service WOW your customers to pay more, buy more and return more?

Most companies give great service, so how do you stand out? Paul will drop the bombshell that “delivering 5 Star Service is no longer enough” It’s now about creating moments that excite, thrill, motivate and inspire your customers to want to do more business with you and to carry and share the message of how great you really are and how much you care!

WOW to your customers means Love, Surprise, Excitement, Interest, Care, Intrigue, all of the things we need them to think and feel when they are doing or are considering doing business with us. To you and your business WOW means more “Wonderful Opportunities to Win” more customers, more sales and more loyalty.

Using amazing, real life examples, from in-flight service to booking a honeymoon, ordering lunch in a new restaurant and also his famous train journey story, Paul shares the stories of some exceptional people who created “WOW moments” with their customers and how WOW Customer Care can turn everyday situations in to incredibly valuable experiences for your customers which will get the world talking about your business and generate more sales, more referrals and more loyalty.

WOW Customer Care is the new way to take your customer service to another level, the WOW Level which the competition simply can’t reach!

Discover:

How to create WOW moments with all of your customers that trigger positive, powerful emotions and inspire them to want to buy more and do more business with you

Examples of how to personalise everything that you do and make every customer feel incredible, special and truly unique

Exceed your customer’s expectations to delight and excite them in every area of your business

Create and Deliver a winning customer promise for your people to follow in every area of your business practice

How inspire your team to develop new ideas using Paul’s “WOW360” exercise to create new levels of Customer Experience in every area of your business and how an individual can deliver massive value in just one customer interaction

Maintain the consistency of your service and evolve it to exceed customer demands now and in the future

2
Wellbeing in the new normal

With all of the uncertainty, stress and anxiety associated in the “new normal” it can be very hard to feel motivated and inspired to be at our best. Finding the energy and confidence we need on a daily basis can be a real strain. But now, it’s Time To SHINE and Successfully Harness your Inner Natural Excellence!

Centering on five cornerstones which directly affect our energy levels, our confidence, our enthusiasm, our strength and our self-belief, Paul will share how you can tap in to, and liberate, your inner excellence reserves and be left feeling more energised, focused and motivated to be at your best.

From CEO’s through to Students, we all experience the drains of hard times. But armed with the SHINE tools, you can face these tough times with more determination to outperform and SHINE above the rest!

The SHINE formula will help you to surge forward and maintain it over time, deal with the stops and blocks which hold you back, manage and adapt to rapid change and face this “new normal” with a new sense of drive, energy and opportunism.

1
WOW Customer care

In the “New Normal” does your customer service WOW your customers to pay more, buy more and return more?

Most companies give great service, so how do you stand out? Paul will drop the bombshell that “delivering 5 Star Service is no longer enough” It’s now about creating moments that excite, thrill, motivate and inspire your customers to want to do more business with you and to carry and share the message of how great you really are and how much you care!

WOW to your customers means Love, Surprise, Excitement, Interest, Care, Intrigue, all of the things we need them to think and feel when they are doing or are considering doing business with us. To you and your business WOW means more “Wonderful Opportunities to Win” more customers, more sales and more loyalty.

Using amazing, real life examples, from in-flight service to booking a honeymoon, ordering lunch in a new restaurant and also his famous train journey story, Paul shares the stories of some exceptional people who created “WOW moments” with their customers and how WOW Customer Care can turn everyday situations in to incredibly valuable experiences for your customers which will get the world talking about your business and generate more sales, more referrals and more loyalty.

WOW Customer Care is the new way to take your customer service to another level, the WOW Level which the competition simply can’t reach!

Discover:

How to create WOW moments with all of your customers that trigger positive, powerful emotions and inspire them to want to buy more and do more business with you

Examples of how to personalise everything that you do and make every customer feel incredible, special and truly unique

Exceed your customer’s expectations to delight and excite them in every area of your business

Create and Deliver a winning customer promise for your people to follow in every area of your business practice

How inspire your team to develop new ideas using Paul’s “WOW360” exercise to create new levels of Customer Experience in every area of your business and how an individual can deliver massive value in just one customer interaction

Maintain the consistency of your service and evolve it to exceed customer demands now and in the future

2
Wellbeing in the new normal

With all of the uncertainty, stress and anxiety associated in the “new normal” it can be very hard to feel motivated and inspired to be at our best. Finding the energy and confidence we need on a daily basis can be a real strain. But now, it’s Time To SHINE and Successfully Harness your Inner Natural Excellence!

Centering on five cornerstones which directly affect our energy levels, our confidence, our enthusiasm, our strength and our self-belief, Paul will share how you can tap in to, and liberate, your inner excellence reserves and be left feeling more energised, focused and motivated to be at your best.

From CEO’s through to Students, we all experience the drains of hard times. But armed with the SHINE tools, you can face these tough times with more determination to outperform and SHINE above the rest!

The SHINE formula will help you to surge forward and maintain it over time, deal with the stops and blocks which hold you back, manage and adapt to rapid change and face this “new normal” with a new sense of drive, energy and opportunism.

Individual-Speakers-Quote

With energy, humour and inspirational words Paul captivated the room and left the audience buzzing

Nick Looby - Feet On The Ground Training

Individual-Speakers-Quote

Paul Weamouth  was selected by the ISMM both for his professional delivery and for his practical and effective sales content. He delivered an excellent presentation to ISMM members

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