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Paul Wearmouth is the author and creator of WOW Customer Service and Experience.
Crafted from over 30 years of direct service experience across multiple industries, Paul now partners with market leaders such as Endress + Hauser, Top Cashback, Propertymark and many others to redefine the meaning and value of customer service. His approach ensures customer service directly drives performance across every area of a business, from sales and marketing to branding, feedback, recommendations and repeat business.
Paul helps organisations move beyond transactional five star service to an interactional WOW level, implementing strategies that surpass the competition and guide businesses towards market leadership. WOW Customer Service creates “Wonderful Opportunities to Win” by delivering five key moments: Surprise, Excitement, Love, Interest and Delight. These moments tap into customers’ buying emotions, inspiring them to buy more, pay more, return more and refer more.
Combined with Paul’s new Signature Service concept and his renowned WOW360 interactive challenges, audiences can generate fresh ideas, create unique moments and develop a WOW service strategy that places the customer at the heart of the business, helping position organisations at the top of their industry.
Paul’s high impact, energetic and emotive keynotes range from 20 to 90 minutes and are tailored to each individual event, ensuring audiences are captivated and inspired to deliver tangible results.
Using real life examples, visual prompts and interactive challenges, Paul helps businesses achieve measurable outcomes reflected in KPIs such as increased NPS and CSAT, stronger reviews and higher sales conversion. Every example he shares is underpinned by original content that demonstrates not only what to do, but how to do it, delivering a powerful, practical message that drives long lasting results.
In the “New Normal” does your customer service WOW your customers to pay more, buy more and return more?
Most companies give great service, so how do you stand out? Paul will drop the bombshell that “delivering 5 Star Service is no longer enough” It’s now about creating moments that excite, thrill, motivate and inspire your customers to want to do more business with you and to carry and share the message of how great you really are and how much you care!
WOW to your customers means Love, Surprise, Excitement, Interest, Care, Intrigue, all of the things we need them to think and feel when they are doing or are considering doing business with us. To you and your business WOW means more “Wonderful Opportunities to Win” more customers, more sales and more loyalty.
Using amazing, real life examples, from in-flight service to booking a honeymoon, ordering lunch in a new restaurant and also his famous train journey story, Paul shares the stories of some exceptional people who created “WOW moments” with their customers and how WOW Customer Care can turn everyday situations in to incredibly valuable experiences for your customers which will get the world talking about your business and generate more sales, more referrals and more loyalty.
WOW Customer Care is the new way to take your customer service to another level, the WOW Level which the competition simply can’t reach!
Discover:
How to create WOW moments with all of your customers that trigger positive, powerful emotions and inspire them to want to buy more and do more business with you
Examples of how to personalise everything that you do and make every customer feel incredible, special and truly unique
Exceed your customer’s expectations to delight and excite them in every area of your business
Create and Deliver a winning customer promise for your people to follow in every area of your business practice
How inspire your team to develop new ideas using Paul’s “WOW360” exercise to create new levels of Customer Experience in every area of your business and how an individual can deliver massive value in just one customer interaction
Maintain the consistency of your service and evolve it to exceed customer demands now and in the future
With all of the uncertainty, stress and anxiety associated in the “new normal” it can be very hard to feel motivated and inspired to be at our best. Finding the energy and confidence we need on a daily basis can be a real strain. But now, it’s Time To SHINE and Successfully Harness your Inner Natural Excellence!
Centering on five cornerstones which directly affect our energy levels, our confidence, our enthusiasm, our strength and our self-belief, Paul will share how you can tap in to, and liberate, your inner excellence reserves and be left feeling more energised, focused and motivated to be at your best.
From CEO’s through to Students, we all experience the drains of hard times. But armed with the SHINE tools, you can face these tough times with more determination to outperform and SHINE above the rest!
The SHINE formula will help you to surge forward and maintain it over time, deal with the stops and blocks which hold you back, manage and adapt to rapid change and face this “new normal” with a new sense of drive, energy and opportunism.
Thank you Paul for a well needed shot of directness. If it’s got to be, it’s up to me! Your talk was clear, thought provoking and memorable which will benefit all of us for many years to come.
I’ve seen motivational speakers who talk well but really don’t research your market and as such the take home messages don’t work. Paul is different what he told us works!
