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Martin Newman, known as the Consumer Champion, is a globally renowned authority in the fields of Customer Centricity and Customer Experience.
With a career spanning four decades in the consumer – facing sector, Martin is leading positive change for both consumers and brands.
As the Founder of The Customer First Group and Customer Service Action, Martin has played a pivotal role in shaping the customer – focused landscape. Throughout his career, Martin has revolutionised multichannel operations for brands like Burberry, Ted Baker, Intersport, and Harrods and scaled and sold global e-commerce agency Practicology.
Martin’s profound knowledge and insight s have led him to become an acclaimed author. He has penned two influential books, “100 Practical Ways to Improve Customer Experience” and “The Power of Customer Experience”, offering invaluable guidance to businesses striving to enhance their customer – centric strategies.
His extensive experience has made Martin a trusted board advisor and member for esteemed brands such as The Scout Store, The Mayborn Group, In Kind Direct, Wiggle, White Stuff, Afterpay and Marketplacer. Through his collaboration with the Oxford Professional Education Group, Martin educates and empowers businesses worldwide with his online Mini MBA in Customer Centricity. Additionally, he conducts bespoke workshops and strategy days and offers an in – house MBA in a day.
The Building Blocks of Future Success
How to achieve an emotional connection with your brand
Guaranteeing Success in a Post-Pandemic World
Winning The Hearts and minds of both colleagues and customers
Getting Ready for The Next Phase of Digital Evolution and The Metaverse
Turning data into actionable insight and Customers into Fans
Customer Centricity Full-Day workshop
Martin’s knowledge and experience in the retail space makes him a thought leader. His business knowledge and professional delivery style made the event a winner.
Martin joined our management team last week for our annual two day strategy review. He is truly an expert on customer centricity in a multichannel environment. He stretched us and challenged us through engaging presentations as well as articulate key strategies with a focus on digital and customer centricity.
Inspirational Speakers has been providing high profile keynote speakers and entertainers for over 25 years.
Address:
Stratford-Upon-Avon, CV37 1RD
Phone:
020 7993 2724
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