Martin Newman

Martin Newman, known as the Consumer Champion, is a globally renowned authority in the fields of Customer Centricity and Customer Experience.
FEE : £10k-£20k+
Virtual: £10k-£20k
In-person: £10k-£20k

TOPICS:

Martin Newman, known as the Consumer Champion, is a globally renowned authority in the fields of Customer Centricity and Customer Experience.

With a career spanning four decades in the consumer – facing sector, Martin is leading positive change for both consumers and brands.

As the Founder of The Customer First Group and Customer Service Action, Martin has played a pivotal role in shaping the customer – focused landscape. Throughout his career, Martin has revolutionised multichannel operations for brands like Burberry, Ted Baker, Intersport, and Harrods and scaled and sold global e-commerce agency Practicology.

Martin’s profound knowledge and insight s have led him to become an acclaimed author. He has penned two influential books, “100 Practical Ways to Improve Customer Experience” and “The Power of Customer Experience”, offering invaluable guidance to businesses striving to enhance their customer – centric strategies.

His extensive experience has made Martin a trusted board advisor and member for esteemed brands such as The Scout Store, The Mayborn Group, In Kind Direct, Wiggle, White Stuff, Afterpay and Marketplacer. Through his collaboration with the Oxford Professional Education Group, Martin educates and empowers businesses worldwide with his online Mini MBA in Customer Centricity. Additionally, he conducts bespoke workshops and strategy days and offers an in – house MBA in a day.

Book Martin Newman

Martin’s reputation as a captivating speaker in the realms of customer experience and customer centricity is unmatched. He has graced the stages of prestigious global events, captivating audiences with his insightful keynotes and strategic sessions. Renowned brands such as Toyota, Haelon, Specsavers, Pandora, Adobe, Meta, and many others have sought Martin’s expertise to inspire and guide their own customer – centric journeys.

In summary, Martin Newman, The Consumer Champion, is a transformative force, leading positive change in the realms of Customer Centricity and Customer Experience. With his wealth of experience, influential books, advisory roles, educational programs, and captivating speaking engagements, Martin continues to shape the landscape of customer – centric practices for brands and businesses around the world.

Featured Topics Include:

1
CUSTOMER CENTRICITY:

The Building Blocks of Future Success

2
TURNING CUSTOMERS INTO FANS:

How to achieve an emotional connection with your brand

3
THE NEW RETAIL PLAYBOOK:

Guaranteeing Success in a Post-Pandemic World

4
CULTURE EATS STRATEGY FOR BREAKFAST:

Winning The Hearts and minds of both colleagues and customers

5
THE NEW RETAIL PLAYBOOK:

Getting Ready for The Next Phase of Digital Evolution and The Metaverse

6
MEASURING WHAT REALLY MATTERS:

Turning data into actionable insight and Customers into Fans

7
MBA IN A DAY:

Customer Centricity Full-Day workshop

1
CUSTOMER CENTRICITY:

The Building Blocks of Future Success

2
TURNING CUSTOMERS INTO FANS:

How to achieve an emotional connection with your brand

3
THE NEW RETAIL PLAYBOOK:

Guaranteeing Success in a Post-Pandemic World

4
CULTURE EATS STRATEGY FOR BREAKFAST:

Winning The Hearts and minds of both colleagues and customers

5
THE NEW RETAIL PLAYBOOK:

Getting Ready for The Next Phase of Digital Evolution and The Metaverse

6
MEASURING WHAT REALLY MATTERS:

Turning data into actionable insight and Customers into Fans

7
MBA IN A DAY:

Customer Centricity Full-Day workshop

Individual-Speakers-Quote

Martin’s knowledge and experience in the retail space makes him a thought leader. His business knowledge and professional delivery style made the event a winner.

Itaú

Individual-Speakers-Quote

Martin joined our management team last week for our annual two day strategy review. He is truly an expert on customer centricity in a multichannel environment. He stretched us and challenged us through engaging presentations as well as articulate key strategies with a focus on digital and customer centricity.

CEO and Managing Director, Kathmandu

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