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Claire Boscq CSP is the No.1 Woman on the Customer eXperience Global Gurus list, an international keynote speaker, and creator of the Heart-Led Business Growth Blueprint™.
With over 30 years of expertise in Customer eXperience, mystery shopping, and employee engagement, she is recognised worldwide as a leading authority in the CX industry.
Through her Heart-Led Business Growth Blueprint™, Claire helps organisations elevate customer and employee experience by energising their people, harmonising their spaces, and leading with heart. Soulful in essence and strategic in action, this approach blends ancient Feng Shui principles with modern business strategy.
Author of four books, including two best-sellers, Claire was awarded, in 2025, the prestigious CSP designation having delivered transformative keynotes in more than 30 countries, in both English and French. A passionate advocate for soulful yet strategic leadership, she brings infectious energy, authenticity, and a touch of French flair to every stage.
Elevating Customer eXperience, one heartbeat at a time.
Business success today isn’t about pushing harder, it’s about leading differently with heart and with purpose.
In this keynote, Claire Boscq unveils The Heart-Led Business Growth Blueprint™, her powerful framework that helps organisations align culture, energise people and places, and increase customer advocacy and profitability.
Blending soulful essence with strategic action, Claire shows how leading with the heart, presence, and energy, and managing with the head through structure and strategy execution, creates a powerful path where purpose drives productivity and harmony drives results.
With a sprinkle of ancient wisdom and plenty of soulfulness, Claire presents in her unique, enlightened, and engaging way how to embrace this heart-first, head-next approach, transforming people, cultures, and organisations from the inside out, one heartbeat at a time.
To attract and retain talent, companies must provide more than just great benefits, they need to genuinely show they care by nurturing a culture of Trust, Engagement and Care. A trusted internal environment impacts employee engagement and happiness at work, which in turn affects absenteeism, productivity and loyalty.
Research from Growth Everywhere shows that companies with strong cultures outperform their competition by 20%, earn up to 1.7% more than their peer firms and perform 2.1% better than industry benchmarks.
Differentiate yourself from the competition as Claire share with you the core principles to apply to creating an internal environment where you nurture a culture of trust, engagement, and care to optimize employees productivity and increase prosperity
Engaged, inspired, cared for employees feel good and they don’t just serve customers but they truly care about doing what is right for them and THAT IS what will increase customer loyalty, ultimately your bottom line. According to a Gallup poll, a staggering 63% of employees said they are not engaged at work, compared to only 13% which are. And 24% are ‘actively disengaged’, indicating they are unhappy and unproductive at work and liable to spread negativity to coworkers.
Do you want to know the secret of success? putting your people first… Discover practical ways to get your employees buzzed up, enhancing their working environment, showing them that you care will increase their performances ultimately your customer loyalty.Happy Employees, happy customers, happy bottom line…
82% of customers won’t come back after a bad experience. That’s a costly mistake! In this high-energy keynote, Claire Boscq — the Mystery Shopping Queen — reveals how to uncover what’s really happening when you’re not watching. Discover how mystery shopping can boost loyalty, align your team with your brand promise, and drive performance. With real-life stories and practical insights, Claire will inspire you to take action and transform your customer eXperience from the inside out.
Life is a journey full of ups and downs, and overcoming adversity isn’t always an easy task!
Anyone facing difficult trauma, stress or anxiety may not be able to see there is a light at the end of the tunnel. In this keynote, Claire tells her personal story, giving the audience hope and inspiration to persevere and take action to change despite fear and doubt.
She shares how all women can be remarkable using their unique strengths and abilities to make a positive impact on society. By pursuing their passions, leading by example, mentoring and supporting others, they can be healthy, vibrant, happy and ready to live life on purpose.
Turning their inner chaos or doubt into pathways towards well-being, happiness and prosperity.
We recently had the pleasure of Claire leading a session for our managers on how to network effectively. Claire’s delivery of this key business skill to be wholly interactive and engaging and she had us all buzzing in no time. The team left the session feeling inspired and, as a business, we know that some of the team had developed new techniques whilst others have honed their expertise in this area.
Claire is a true professional. Her enthusiasm shines through on the stage and her passion for what she does is unparalleled. Keeping a virtual audience entertained and engaged is no easy feat but Claire managed it with ease. She is also incredibly easy to work with and an excellent communicator. I would highly recommend Claire to speak at any event.
