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Claire Boscq is the No.1 Woman on the Customer eXperience Global Gurus list, an international keynote speaker, and Founder of the Jersey Customer eXperience Alliance.
With over three decades of expertise in Customer eXperience, mystery shopping, and employee engagement, she is an authority in the CX industry.
As the creator of the BizShui™ Method, Claire blends the ancient wisdom of Feng Shui with modern business needs to help organisations increase their profitability by elevating their Customer eXperience and energising their people and harmonising their places—so leaders and teams feel happy, valued, and proud of the difference they make.
Claire is the author of four books, including two best-sellers, and has delivered keynotes in over 30 countries, in both English and French. She is a passionate advocate for nurturing cultures built on Trust, Engagement, and Care and brings high energy and heart to every stage she steps on.
Claire—elevating CX, one SMILE at a time.
What if real business transformation doesn’t start with systems or spreadsheets… but with ENERGY?
Energy in your people, your places, and your purpose.
In this inspiring keynote, Claire Boscq introduces BizShui™ — a unique blend of ancient Feng Shui and modern business practices. By aligning people, environments, and culture, Claire reveals how to boost well-being, unlock performance, and deliver exceptional customer eXperiences.
Because CX isn’t just something you design — it’s something you feel.
82% of customers won’t come back after a bad experience. That’s a costly mistake! In this high-energy keynote, Claire Boscq — the Mystery Shopping Queen — reveals how to uncover what’s really happening when you’re not watching. Discover how mystery shopping can boost loyalty, align your team with your brand promise, and drive performance. With real-life stories and practical insights, Claire will inspire you to take action and transform your customer eXperience from the inside out.
Engaged teams are 21% more profitable — it’s that simple. When employees feel valued and supported, they don’t just serve customers — they genuinely care. In this vibrant keynote, Claire Boscq shares practical steps to help you build a culture of Trust, Engagement and Care. Discover how to boost productivity, elevate your Customer eXperience, and create lasting impact by focusing on your most important asset — your people.
Because when people feel good in themselves and their environment, they don’t just show up — they shine.
We recently had the pleasure of Claire leading a session for our managers on how to network effectively. Claire’s delivery of this key business skill to be wholly interactive and engaging and she had us all buzzing in no time. The team left the session feeling inspired and, as a business, we know that some of the team had developed new techniques whilst others have honed their expertise in this area.
Claire is a true professional. Her enthusiasm shines through on the stage and her passion for what she does is unparalleled. Keeping a virtual audience entertained and engaged is no easy feat but Claire managed it with ease. She is also incredibly easy to work with and an excellent communicator. I would highly recommend Claire to speak at any event.
