Nicola S. Morgan

Whether it’s a conversation about performance, or talking with a frustrated team member or parent, dealing with difficult situations or people is often a source of stress and anxiety for many professionals.

In these circumstances, preparation is essential. No matter how the other person is behaving, or what they are saying, it’s important to remember the only thing you’re in control of is yourself.

In this keynote, Nicola will share her tried and tested methodology which includes:

• Strategies for handling difficult conversations effectively;
• How to use empathy to truly understand the problem;
• Selecting the appropriate approach to deal with the issue;
• Effectively prepare physically and mentally for the conversation;
• How to think on your feet if the conversation takes an unexpected turn;
• Know what to say when everything else fails;
• Understand that the only person we can control is us.

The audience will leave feeling empowered and confident that they can more easily manage difficult situations, conversations and people, and if all else fails think on their feet!

It’s no secret that challenging behaviour not only affects your ability to teach a lesson and maintain control, but it also disrupts the productivity of the group as a whole

In this keynote, Nicola offers a set of hands-on strategies and techniques that can be implemented in both the classroom and the whole school. The session covers:

• An overview of behaviour management best practices, approaches and interventions;
• Look at effective ways to manage challenging behaviour;
• Unpick non-punitive approaches to deal with challenging behaviour;
• Ways of working with families to improve behaviour and reduce exclusion;
• Giving children/young people a sense of purpose and why this is important;
• Building and maintaining a sense of belonging;
• Understand that the only person you can control is you;
• Review provision in your school/college to support all.

Audiences will leave feeling confident, assertive and empathetic - tools that will undoubtedly help elicit the desired response from students. Plus a kit bag of solutions that will enable them to manage challenging behaviour straight away.

No matter your industry, today’s marketplace is ultra-competitive. From finding a new job or excelling in your current role to managing a work-life balance that works for you - life today is a rollercoaster which shows no sign of slowing down.

In this keynote, Nicola shares research-backed tools and techniques that will help you improve your resilience and perform at a higher level, without increasing stress:

• How to proactively take control of your thoughts to stay calm, centred, and aligned with core values to make necessary decisions;
• A 4-step process to identify and let go of limiting beliefs that crop up when facing new challenges;
• Understand how to identify an empowering meaning in a crisis;
• Tools to pull forward in difficult times;
• Four simple, daily practices to cultivate certainty and resilience to persist in pursuit of your goals and objectives;
• Believe you have the inner strength to thrive in life and work, regardless of the circumstances.

Audiences will leave the session feeling empowered and motivated to improve their resilience and mindset, and with a toolkit, they can implement it straight away.

In tough situations, it’s so easy to fall into the trap of negative self-talk, saying cruel things and stopping yourself from believing in what’s possible.

In this keynote, Nicola takes the audience on a journey to resilience, based on the learnings from her two English Channel swims. She talks through her kitbag of mindset strategies that enabled her to combat negative self-talk and develop a resilient mindset.

A mindset toolkit that goes beyond sports and can be applied to any challenge:

• Words are powerful, so use different ones;
• Delay the urge to give up by tackling smaller milestones;
• Overcome the challenge within the challenge by changing your focus;
• Balance your wobbler and your warrior with a ‘WISE’ approach.

This practical session will leave audiences feeling empowered, motivated and confident they have the tools to change their mindset, no matter what challenge comes their way.