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Renowned for her quick thinking, and an ability to backup her arguments relevant facts and figures, Claire Bailey AKA ‘a walking encyclopaedia of retail’, delivers actionable insight for audiences with enthusiasm and conviction.
With a corporate background in senior retail, consulting and technology roles, coupled with her experience of creating and running her own business, Clare Bailey has enabled her to be equally capable whether consulting to global brands or micro businesses. This unique blend has not only positioned her as a leading expert in all things retail, but has enabled her to add meaningful commentary and insight to the debate around the future of the high street, and how technology is driving fundamental change in the way consumers, and businesses,interact.
Often seen on ITV’s Good Morning Britain, BBC Breakfast, Sky News, and Chanel 5 (to name a few), Clare speaks on a myriad of retail, high street and consumer issues – but is adept when it comes to explaining The Retail Champion the context behind retail trading results, newly released data, and government stats, in a palatable and informative manner.
A straight-talking look at the current retail landscape, cutting through the noise to focus on what is genuinely driving performance. Clare shares real-world examples of what successful businesses are doing differently, where others are going wrong, and the practical steps organisations can take to stay relevant and competitive in a rapidly changing market.
Customer behaviour has shifted dramatically, but many businesses are still operating on outdated assumptions. This keynote explores what today’s customers actually value — from convenience and service to trust and consistency — and how organisations can adapt their customer experience to meet rising expectations and build long-term loyalty.
Change is constant, but not all businesses respond effectively. Clare explores how leaders can cut through complexity, make confident decisions, and keep teams focused during periods of uncertainty. With a practical, no-nonsense approach, this session provides clear strategies for navigating change and maintaining commercial momentum.
Many businesses are busy, but not necessarily profitable. This keynote focuses on the hidden operational and commercial “leaks” that impact performance — from poor processes to missed opportunities in customer experience. Clare highlights where businesses typically go wrong and how to refocus on the activities that genuinely drive profit.
Clare was a guest speaker at a recent event hosted by the Milton Keynes & North Buckinghamshire Chamber of Commerce. Clare was very inspiring and professional, with a very friendly, natural flair. She was very knowledgeable on the subject and gave some good tips to the 40+ attendees. We would definitely consider booking another event with Clare.’ Top qualities: Personable, Expert, High Integrity.
