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Dr. Alan O’Neill is a global expert in Change Management, Culture, Customer Experience, and the people side of AI.
For more than 30 years, he has helped organisations around the world bridge the gap between ambition and results… especially when change stalls, culture drifts, or customer promises fall short.
Alan has advised leading brands such as Emirates Insurance, Google, Getty Images, Intel, Moët Hennessy, Primark, PwC, Selfridges, Toyota, and the United Nations. His unique 360° perspective blends board-level insight, front-line experience, deep academic research, and practical commercial know-how.
He is the creator of several widely used frameworks, including:
What audiences can expect:
Alan’s keynotes are high-energy, inspiring and practical. He equips leaders with:
Alan brings every keynote to life with storytelling, always tailored to each new audience. To ensure relevance, he interviews three delegates before every event and can run a 7+ Index Lite diagnostic to ensure messages land with precision.
Based between Dublin and Dubai, Alan is trusted globally for helping leaders turn vision into reality… the “golden thread” running through all his work.
Fix the hidden disconnects that derail culture, strategy and execution.
Alan reveals the seven steps that high-performing organisations use to align purpose, people, culture, customer experience and execution. Based on decades of data, global case studies and front-line experience, this keynote gives leaders a clear roadmap to drive performance in fast-changing times.
Why resistance happens… and how to overcome it.
Most transformations fail not because of strategy, but because of people. Alan explains the psychology behind resistance, the real blockers to change, and the practical tools leaders need to turn uncertainty into momentum. This session demystifies change and equips leaders to bring their teams with them.
Turn culture into a competitive advantage, not just a poster on a wall.
Culture is the bedrock of performance. Alan shows how to embed values into daily habits, leadership behaviours, decision-making and customer experience. He also explores sustainability and innovation as modern cultural drivers and how to eliminate the gap between what companies say and what employees actually experience.
How to deliver world-class customer experience in a digital age.
Drawing on work with global retail and service brands, Alan shows how to blend technology with genuine human empathy. Leaders learn how to redesign customer journeys, empower front-line teams, and create memorable experiences in a world where customers expect both efficiency and emotion.
Practical, ethical and people-centred guidance for the future of work.
AI is transforming how organisations operate, but it’s still people who make it work. Alan breaks down the role of leaders in AI adoption, how to protect culture and trust, and how to ensure teams feel confident rather than threatened. A jargon-free, inspiring session for leaders navigating what’s next.
In order to be successful in today’s business landscape you have to build a winning culture. It is all about being a customer champion and taking ownership. When working with Alan O’Neill in deBijenkorf, I found them to be a great catalyst for this change while asking the hard questions and driving productive discussions.
Thanks for joining us again Alan. We don’t normally have speakers back for a second time. Some more fabulous take-outs again from your session. See you again soon no doubt.
